Collision repair, paint, and windshield work in Kitchener

“Cathy Roberts is an exceptional service agent and I had the pleasure of having her as my agent at my most recent visit to Lexus for a broken windshield. Cathy was able to schedule an early appointment as I needed my windshield fixed prior to leaving on vacation. On the day of my appointment, she met me at the door or of the garage and immediately got my car processed and on its way to the repair shop. While I was waiting, she approached me on a number of occasions to inquire as to my comfort. And best of all, she had me all fixed up and on my way an hour prior to her most optimistic estimate. Oh, and the windshield is perfect. I have mentioned the exceptional service that I always get at Lexus to many of my friends but I must say that this was above and beyond even that! Thank you!”

“I couldn't be happier with the service I received from Heffner Toyota Collision Repair. From start to finish, their team was professional, communicative, and dedicated to making sure my vehicle was repaired to the highest standard. They kept me updated every step of the way, and the work was completed on time — no surprises, just excellent service. The quality of the repairs was outstanding, and my car looks brand new. The staff went above and beyond to ensure I was satisfied, making the entire process stress-free. I would highly recommend Heffner Toyota Collision Repair to anyone in need of top-notch auto body services. Thank you, Heffner team, for your exceptional work!”

“Great experience with a repair to my Lexus. When I delivered my vehicle they had a similar rental available for me. Quality of the repair was very good. There was a paint defect that showed up later but it was no problem, they scheduled it back it to fix with no hassle. When I got my vehicle back it was completely detailed inside and out. Seamless experience from quote to return of my repaired vehicle. They stand behind their work. I will definitely use them again when I need body work.”

“I recently had repairs done on my Q50. The staff were great, they finished the repair ina. Very timely fashion and overall it was a great experience. Thanks Heffner repair team and I definitely recommend this body shop 👍🏿😃. I'll be getting a full detail service in a couple of weeks, excited to have my car looking like brand new inside and out. The detail shop is on the same property.”

“My Lexus got smoked pretty bad on the left side in a parking lot, decided to trust Lexus' own body shop to fix it. Said they needed 10 days to finish the job, did it in 5. Absolutely beautiful job they did, the car is good as new, painted perfectly as well, can't even tell the difference. Steve was the guy who helped me, very friendly and knowledgeable. Highly recommend!”

“Great service from first phone call to last email! Cathy Roberts was very pleasant, personable, and professional, and she made the experience as quick and easy as possible. She even phoned our insurance company for us just to double check if we had a declining deductible. Our car was ready on time as promised and the workmanship looks great. 10/10 would recommend!”

“Very professional friendly and fantastic workmanship. My estimator Paul was very professional,helpful and kept me in the loop the entire time. I had the unfortunate experience of someone illegally turning in front of me but Heffner collision centre made my truck beautiful again!”

“Shout out to Jason and Adrian for all their work on fixing my car efficiently! They both were very nice and assuring, and it really felt that they wanted to genuinely help me out. Greatly appreciated their service.”

“I was pleasantly surprised today with fair estimates. Mike is great! (Reviewing initial impression and the way how I was treated as a potential customer)”

“Great place. Repaired my Lexus molding with no cost. Fantastic staff. Very helpful. Highly recommend this place. They know their stuff.”

“Cathy Roberts is an exceptional service agent and I had the pleasure of having her as my agent at my most recent visit to Lexus for a broken windshield. Cathy was able to schedule an early appointment as I needed my windshield fixed prior to leaving on vacation. On the day of my appointment, she met me at the door or of the garage and immediately got my car processed and on its way to the repair shop. While I was waiting, she approached me on a number of occasions to inquire as to my comfort. And best of all, she had me all fixed up and on my way an hour prior to her most optimistic estimate. Oh, and the windshield is perfect. I have mentioned the exceptional service that I always get at Lexus to many of my friends but I must say that this was above and beyond even that! Thank you!”

“I couldn't be happier with the service I received from Heffner Toyota Collision Repair. From start to finish, their team was professional, communicative, and dedicated to making sure my vehicle was repaired to the highest standard. They kept me updated every step of the way, and the work was completed on time — no surprises, just excellent service. The quality of the repairs was outstanding, and my car looks brand new. The staff went above and beyond to ensure I was satisfied, making the entire process stress-free. I would highly recommend Heffner Toyota Collision Repair to anyone in need of top-notch auto body services. Thank you, Heffner team, for your exceptional work!”