Sarah Mitchell
Sarah has spent over a decade advising small and family-owned auto repair shops on growth, hiring, and customer experience. With an MBA from Western and a background in small-business lending, she has worked directly with more than 200 independent Canadian shops on pricing, marketing, and CRA-compliant bookkeeping. She writes about the operational and regulatory side of running a profitable independent garage in Canada.
485 articles by Sarah
How Your Driving Style is Shortening Your Car's Life
Understand how aggressive driving damages your vehicle. Learn which driving habits reduce car lifespan and what you can do differently.
Why You Should Ask to See Your Old Parts After a Repair
Seeing your old parts builds confidence that work was actually done. Learn why this simple request matters and how it strengthens trust with your mechanic.
The Role of Software Updates in Modern Engine Repairs
Understand how software updates fix engine problems. Learn the difference between OTA and dealership updates and what they cost.
The Importance of Getting a Written Quote for Every Repair
A written quote protects you and the shop. Learn why getting everything in writing matters, what to look for in a quote, and how it prevents misunderstandings.
How to Avoid the 'Pothole Tax' This Spring
Learn how to avoid pothole damage this spring. Discover driving techniques and vehicle preparation that prevent expensive suspension and wheel repairs.